From time to time we may require existing GT247 clients using our Future Trader / EQ Trader platforms to clear their java cache and download the platforms again.
There are a variety of reasons that this may happen, and we will communicate the need to do so to clients each time.
BOTH the clearing of your java cache AND the download of the updated platforms can be achieved in a few easy steps by using our GT247 Reinstall tool.
A step-by-step guide on how to do this is detailed below.
STEP 1: Click on this link - http://resources.gt247.com/downloads/Reinstall/GTReinstall.exe
STEP 2: Choose a file location on your computer to save the GTReinstall.exe file to, OR choose to run the file directly.
STEP 3: Once the file has downloaded to your PC, run the .exe file by double clicking on it.
STEP 4: Running the file on Windows 8 / 10 may cause a Windows warning to appear on your screen - as shown in the image below.
If it does, click on the "More info" text pointed to by the white arrow in that image.
Clicking on the "More Info" will change the Windows warning screen to that shown below.
STEP 5: As you know that the file is from a trusted source, Click on the "Run anyway" button as pointed to by the white arrow in the image above.
Clicking on this button should open up a little black DOS prompt box titled "GT247 Reinstall Tool"
Please Note: Older versions of windows may operate in a different way and may give you a different warning, but as the file is from us at GT247 (a trusted source) you can have confidence in running it anyway.
STEP 6: Inside the black DOS box, the tool will run through 2 steps (1. Clearing your cache, and 2. Downloading the trading platforms) and will then eventually confirm - as shown in the image below - that the GT Trading Platforms have been reinstalled.
STEP 7: Once the box above disappears from the screen, you can go to your Desktop and open the application that you wish to use.
Both EQ Trader and Future Trader platform icons should be available on your desktop in their usual form (as in image below)